3jlq Casino Privacy Policy

1. Overview

This Privacy Policy ("Policy") applies to all personal data collected, processed, stored, and used by 3jlq Casino ("3jlq," "we," "us," or "our") in connection with your use of the 3jlq website, mobile platform, games, customer support channels, and all related services (collectively, the "Platform").

By registering an account on 3jlq, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the 3jlq Platform immediately.

This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and 3jlq. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.

3jlq takes data privacy seriously. We do not sell your personal data to third parties for their own marketing purposes, and we will never use your information in ways that are inconsistent with this Policy or that violate your rights under Philippine law.

2. Personal Data We Collect

3jlq collects personal data that is necessary for the operation of the Platform, the provision of gaming services, regulatory compliance, and the improvement of your overall experience. The categories of personal data we collect include the following:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Residential address, including barangay, city or municipality, province, and postal code;
• Email address and mobile phone number;
• Government-issued identification numbers (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS number) where required for KYC verification.

2.2 Financial Data

• GCash or PayMaya / Maya account details linked to your 3jlq account;
• Philippine bank account details (BPI, BDO, UnionBank, Metrobank, Landbank, PNB, Security Bank) used for deposits and withdrawals;
• Debit card details where applicable;
• Transaction history, including deposit amounts, withdrawal amounts, and dates.

2.3 Gaming & Activity Data

• Game history, including games played, wager amounts, outcomes, and session durations;
• Bonus and promotion usage history;
• Responsible gaming tool settings, including deposit limits, session limits, and self-exclusion status;
• Customer support interaction records, including chat logs and email correspondence.

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Login timestamps and session activity logs.

3. How We Collect Your Data

3jlq collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion;
• Automated collection: Technical and device data collected automatically when you access the Platform, including through cookies, log files, and similar tracking technologies;
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment verification data from e-wallet and banking partners — all subject to their own privacy policies and applicable data sharing agreements;
• Regulatory sources: Data received from PAGCOR or other regulatory authorities in connection with compliance obligations, including self-exclusion registry checks.

4. Purpose of Processing

3jlq processes your personal data for the following specific purposes:

• To create, verify, and manage your 3jlq player account;
• To verify your identity and age in compliance with PAGCOR regulations and the 21+ age restriction;
• To process deposits, withdrawals, and other financial transactions on the Platform;
• To provide and improve gaming services, including personalising your game lobby experience;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity;
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
• To administer bonuses, promotions, and loyalty programmes;
• To provide customer support and respond to your queries and complaints;
• To enforce our Terms & Conditions and other platform policies;
• To send you service-related communications, including account notifications and security alerts;
• To send you marketing communications about 3jlq promotions and new games, where you have provided consent to receive such communications;
• To monitor and enforce responsible gaming obligations, including processing self-exclusion requests;
• To comply with all applicable Philippine laws and regulatory requirements.

5. Legal Basis for Processing

3jlq processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable PAGCOR regulations:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AML/CTF laws, tax reporting obligations, and other applicable Philippine regulations;
• Legitimate interests: Processing for fraud prevention, platform security, and the improvement of our services, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw this consent at any time.

6. Data Sharing & Disclosure

3jlq does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Regulatory authorities: PAGCOR and other Philippine government agencies where disclosure is required by law or regulatory direction;
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age as required by PAGCOR regulations;
• Payment processors: GCash, PayMaya, and Philippine banking partners engaged to process your deposits and withdrawals;
• Fraud prevention and security providers: Third-party services engaged to detect and prevent fraudulent activity on the Platform;
• Game software providers: Licensed game developers whose titles are hosted on the 3jlq Platform, to the extent necessary for game operation and fairness auditing;
• Customer support platforms: Third-party tools used to manage and respond to customer support interactions;
• Law enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order, subpoena, or other legal process.

All third-party service providers engaged by 3jlq are required to process your personal data only for the specific purposes for which they have been engaged and in accordance with applicable data protection laws. 3jlq does not transfer personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.

7. Data Retention

3jlq retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and AML obligations;
• Financial transaction data: Retained for a minimum of five (5) years following the date of the transaction, in accordance with Philippine AML and tax regulations;
• Gaming activity data: Retained for the duration of your account and for a minimum of three (3) years following account closure;
• Customer support records: Retained for a minimum of two (2) years following the resolution of the relevant support interaction;
• Marketing consent records: Retained until you withdraw your consent or for a maximum of three (3) years from the date of consent, whichever is earlier.

Upon expiry of the applicable retention period, 3jlq will securely delete or anonymise your personal data in a manner that prevents re-identification.

8. Data Security

3jlq implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the 3jlq Platform;
• Encryption of sensitive data at rest, including financial information and government ID details;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing conducted by independent third-party security specialists;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Continuous monitoring of Platform systems for suspicious activity and potential security incidents.

While 3jlq takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 3jlq will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

You are also responsible for maintaining the security of your 3jlq account. Please use a strong, unique password and never share your login credentials with anyone. If you suspect that your account has been compromised, contact 3jlq support immediately.

9. Cookies & Tracking Technologies

3jlq uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and improve your overall experience. The types of cookies we use are described below:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the Platform.

9.2 Functional Cookies

These cookies allow the Platform to remember your preferences and settings, such as your preferred language, game lobby layout, and responsible gaming tool configurations. Disabling these cookies may affect the personalisation of your experience.

9.3 Analytics Cookies

These cookies collect anonymised information about how players use the Platform, including which pages are visited most frequently and how players navigate between sections. This data helps 3jlq improve the Platform's design and functionality. Analytics cookies do not collect personally identifiable information.

9.4 Marketing Cookies

With your consent, 3jlq may use marketing cookies to deliver relevant promotional content about 3jlq games and offers. You may withdraw your consent to marketing cookies at any time by adjusting your browser settings or contacting 3jlq support.

10. Your Data Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 3jlq:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Policy;
• Right of access: You have the right to request a copy of the personal data that 3jlq holds about you, along with information about how it is being processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 3jlq;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 3jlq's legal and regulatory retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 3jlq has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact 3jlq's Data Protection Officer using the contact details provided in Section 13 of this Policy. 3jlq will respond to all verified data rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11. Minors & Age Policy

The 3jlq Platform is strictly intended for individuals who are at least twenty-one (21) years of age. 3jlq does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in the 3jlq account registration process, and all accounts are subject to KYC verification to confirm compliance with the 21+ age requirement.

If 3jlq becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on the 3jlq Platform, please contact our support team immediately so that we can investigate and take appropriate action.

3jlq supports PAGCOR's responsible gaming framework and is committed to preventing underage gambling on our Platform. For more information on our responsible gaming measures, please visit our Responsible Gaming page.

12. Changes to This Privacy Policy

3jlq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, 3jlq will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The updated Policy will display a revised effective date at the top of this page. Your continued use of the 3jlq Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically to stay informed about how 3jlq protects your personal data.

If any proposed change to this Policy would require your consent under applicable law, 3jlq will seek that consent before the change takes effect.

13. Contact Us & Data Protection Officer

3jlq has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. 3jlq encourages you to contact us first so that we can address your concern promptly and directly.